GroupNet Flex enrolment site
What you can do there:
- Enrol
- Make a life event change
- Review your coverage
- Update beneficiary information
- See plan details
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Canada Life Services
The insurance company that administers TimCare Flex is Canada Life. You should contact Canada Life to:
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Enrol in TimCare Flex or make coverage changes
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Get coverage details
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Find forms
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File claims online
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Get help or ask questions
Here’s a summary of ongoing Canada Life resources and how to access them:
GroupNet for Plan Members
What you can do there:
- View card information, such as member ID, Drug and Global Medical Assistance
- File a claim
- See claim history details
- Sign up for direct deposit
- Find your plan booklet
- Use the prescription drug coverage search tool
- Get wellness information
- Find forms, including approval forms for prescription drugs
The first time you visit, you will need to register and create a username and password.
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GroupNet Mobile App
What you can do there:
- View card information, such as member ID, Drug and Global Medical Assistance
- File a claim
- View claim history
- See coverage details
- Sign up for direct deposit
Download the app on your Android, Blackberry, or Apple Device
Use your GroupNet for Plan Members username and password to access
Call Center
What you can do there:
- Help with enrolment
- Questions about your benefits and claims
- Assistance with GroupNet for Plan Members
1-855-597-7625
What you can do there:
- Questions about your benefits and claims
Log on to GroupNet for Plan Members, then click “contact”
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